FAQ (Frequently Asked Questions)


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Member registration

Temporary registration completion notification e-mail did not arrive.
You may not receive the e-mail if the e-mail address was entered incorrectly, if spam filters were enabled, or for other reasons. Make sure you entered the correct e-mail address. Also, make sure your e-mail program will accept e-mail from: Yokogawa Partner Portal Customer Support <partnerportal-info@cs.jp.yokogawa.com>
* Temporary registration completion notification e-mail will become invalid 24 hours after being sent. If you are unable to complete registration within those 24 hours, please re-register.
Do passwords expire?
No, but from a security perspective we recommend that you change your password periodically.
* There is a 90-day expiration period for some members with service contracts.
Is it OK if the password strength meter indicates "weak"?
Yes. The password strength meter is only there so that you can confirm the strength of the password yourself. You can use a password with "weak" strength, but from a security perspective we recommend using one with "moderate" or higher strength.

Login

When logging in, it says "Incorrect User ID and/or Password".
When logging in, if the user ID and password do not exactly match the ones you entered during registration, you will be unable to log in. Confirm that you entered the correct user ID and password. The user ID is the e-mail address that you registered. Note that the password is case-sensitive (use the correct capitalization). If you forget your password, please use the following password reset procedure.

Forgot your password?

Can I use my Yokogawa Plus ID and password?
Yes. The old Yokogawa Plus member site for system products was remodeled into the Partner Portal in 2015. You can use your Yokogawa Plus user ID and password to log in to the Partner Portal. If you forget your Yokogawa Plus password, please use the following password reset procedure.

Forgot your password?

My account was locked.
To prevent unauthorized access, the account is locked for 1 hour if a password is entered incorrectly more than 5 times. Try logging in again after 1 hour, or use the following password reset procedure.

Forgot your password?

Forgotten ID or password

I forgot my user ID.
Unfortunately, due to security concerns about personal information we cannot respond to inquiries about a forgotten user ID (e-mail address). With apologies for the inconvenience, please register your membership again.
I forgot my password.
If you forget your password, please use the following password reset procedure.

Forgot your password?

I entered my e-mail address in "Forgot your password?", but no e-mail has arrived.
You won’t receive an e-mail if the entered ID (e-mail address) was not registered, was entered incorrectly, is blocked by a spam filter, or for other reasons. Make sure you entered the correct e-mail address, and make sure your e-mail program will accept e-mail from: Yokogawa Partner Portal Customer Support <partnerportal-info@cs.jp.yokogawa.com>

Adding or editing member information

Can I change my user ID?
No, since your registered e-mail address becomes your Partner Portal user ID, you can’t change your e-mail address. You can register as a new member with the new e-mail address.
Can I change my password?
Yes. After logging in, use "Change/Update your password" under My Account. Note that you cannot reset your password to something that you previously used. You must set the new password using a combination of eight or more letters and numbers.
Can I change my department name, address, and other registered information?
Yes. Log in, and under My Account, change it in "Update Member Information".
How do I subscribe/unsubscribe from e-newsletter?
To subscribe/unsubscribe from e-newsletter, log in, and under My Account, change it in "Update Member Information".

Other

Is there a recommended browser?
Yes. For Partner Portal we recommend the following browsers.
  • Microsoft Internet Explorer 11
  • Google Chrome for Windows
How do you handle personal information on the Partner Portal?
For information on how we handle your personal data on the Partner Portal, please read our Privacy Policy.

Privacy Policy of Partner Portal

How can I withdraw my Partner Portal membership?
To withdraw your membership from the Partner Portal, log in, and under My Account, follow the procedure in "Update Member Information". Note that if you withdraw, you will no longer be able to use the information services based on the contract.

Please contact us if you have any other questions.

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